FAQs about Dejlige Days Welcome

I’ve had a number of queries about how my relocation business, Dejlige Days Welcome, works. I decided to write a few answers to come the questions and queries I get asked. It is on the Dejlige Days Welcome website but I thought I’d post it here too to reach some more people.

Q You offer each service separately rather than one complete service. Why is that?

A Traditional relocation services offer set packages and are usually paid for by the recruiting company. For many people there are elements they may not need or want to use. The way my services are organised means that you have the choice of what you want to take and you can add more services on as you need them. In the first instance I can help you with advice as to what would work best for your situation not simply offering a generic package. It more like a ‘chose your own adventure’ book than a text book.

Q Can you help us find somewhere to live?

A I work with Copenhagen Housing to offer packages which include an hour of consultation time with me and a written local guide and a house search element offered by Copenhagen Housing.

Q Can you find me a job?

A I can’t help you find a job but I have some free resources to get you on the way with this.

Q Do you offer to come with us for appointments such as EU Registration, opening a bank account etc?

A I don’t offer these services as the processes here are pretty straightforward and most people speak English. It would not be a good use of your money to pay for me to sit with you in waiting room for ten minutes of support. A lot of bureaucracy here is done online as well. To help people out with the processes with a step by step guide to registration and other elements of red tape, I have prepared a guide for this which you can get here. It brings together all the information you need with all the links to save you hours of time on the internet when that can be better spent on other aspects of your relocation.

Q Can’t I just google the information you provide?

A In theory yes but sometimes the things you need to Google will not be obvious if you are new to a country or you may not know the Danish word to use in the search bar. My written local guide is usually around 20 pages long and is tailored to your specific needs. To get all this information together yourself would take hours so I can saving you that time and effort. I also will include information I know you need but you may not think about.

Q Who are your usual clients?

A My usual clients are people moving here without relocation support from their new employers. I’ve had a number of clients who are self employed, students or those simply looking for a new adventure here in Denmark. But I have also had people who have chosen to add my services to those already provided by their new employers as they want a more personal touch and someone a little less ‘corporate’.

Q We can’t afford or access the bigger relocation company’s services but need help. Is your service for people like us?

A Absolutely, you would be my ideal client. It is hard for people to access services from the larger relocation companies and often their prices are not affordable for individuals. As I mentioned above you can pick and chose which elements of my services you wish to take or can afford. I am very transparent with my prices which are lower than the bigger companies but come with a real personal touch. You are more than just another client to me but a real person.

Q Why are some of your resources free but others have to be paid for?

A I offer a lot of free resources on my website, much of which are also on my blog but I have made them into easy to download files so you can print or read them online. I have some interactive ebooks which I sell as they took a long time to research and they are laid out professionally to enhance your experience of using them. They offer a lot of value and tons of resources so I feel they are worth paying for.

Q What is it about you that makes your service different to the other relocation companies?

A You get me and my experience. I treat you are individuals and I have heard that this makes people feel able to ask questions they may not feel comfortable asking a more corporate consultant. My motto is that no question is a silly one, nothing is trivial when you are moving to a new country and I want people to have the best experience they can when relocating here.

Q Do you work with corporate clients?

A I do work with the German Embassy with my joint services with Copenhagen Housing and I am happy to take on more corporate clients but of course still offering the personal service everyone gets. You won’t find me in a suit though!

Q Can you come and speak at events about relocation and settling in?

A I am very comfortable making presentations about expat life here, elements of relocation and practical elements of moving here. If you would like to book me to speak drop me a line at hello@dejligedayscommunications.com

 

Dejlige Days Podcast coming this autumn

So to give myself some accountability I thought I’d share my plans to start a podcast in the autumn. It was be an initial season of around 6 episodes to see how I, and the audience, get on with it.  There will be a mix of solo episodes and also interviews, with content not just about life in Denmark but looking at other subjects which would interest other expats (or potential expats) elsewhere.

I love reading blogs and articles but I find that I tend to consume a lot of content via podcasts, especially as I can do this when travelling back from dropping off my son at school and walking around. I believe that more and more people are also consuming in the same way.

It is a daunting prospect but its something I really want to do and I hope that people will be interested. Do get in touch if you can think of anything you might like me to talk about.

So watch this space as I navigate the tech and planning around this. I hope to be launching in September.

Guide to having a baby in Denmark

Having a baby is one of the most exciting and scary things we do in life and that is when we are in our own countries. Having a baby in a new country can be even more daunting as you are navigating a different languages, process and culture. This was one of the reasons I decided to write a ebook guide to having a baby in Denmark (and it covers the first year too).


For many expat parents to be in Denmark this may be your first baby and you need a lot of help, advice and support in the journey through pregnancy and into that first year. Equally you may have other children but had them in your home country or somewhere else completely.
Almost eight years ago I had my son Frederiksberg Hospital. He was one of the last babies born there before they closed the maternity unit. As he was my first child I had no idea about anything really, not having been a particularly  maternal young woman and being one of the last of my friends to have a baby. I muddled through in some parts of my pregnancy and in others I was led by the medical team around me and the rest of advice from books, the internet and friends and family. I enjoyed my pregnancy and despite a difficult birth, my experience in the hospital here was also excellent. I found the first year a little tough but then who doesn’t?

Things have moved on a lot from those days all those years ago, both in the consumer landscape of Denmark to the services that are offered to pregnant women and young families. In some ways this makes things a lot easier but in others there is more information to find and to know where to look.

In preparation for this guide I thought about all the things I learned when I was pregnant and a new mum but I also had a great focus group of expat mums and mums to be who really helped me out, both endorsing the information I was including but also sharing with me the things they had found tough or information they had wished they’d had. So a big thank you to those women.

If you are expecting a child here in Denmark or have just had a baby then this guide will be an enormous help to you, I wish I’d had something similar myself all those years ago. If you would like to get hold of the guide you can visit my secure shop here.

 

New Dejlige Days Publications

I have added a couple of new ebooks to my shop on the Dejlige Days Welcome website.

First up is Dejlige Days Welcome Guide to Danish Bureaucracy – Getting you started. This ebook guide to bureaucracy in Denmark pulls together publicly available resources into one simple to use document. Finding all the information you need easily and in a timely manner can be tough when you are in a new country with a language you don’t understand, this guide takes the stress away. Click here to buy.

Secondly is a pre order Dejlige Days Welcome Guide to Having a Baby in Denmark (and the first year of parenthood). This e-book covers everything you need to know about having a baby in Denmark – from pregnancy to birth to the first year. Sections include where to buy what you need, the medical process, bureaucracy, places to meet people, classes, private clinics amongst other super helpful information. Pre-order before the publication date of 31st May 2017 and save 30dkk. Click here to pre-order

Don’t forget there is also a ton of free resources there too.

An explorer in a new place

With a weird synchronicity we found ourselves making a big change in our living situation almost exactly nine years since we left the UK to start our Danish adventure. For the last nine years we have lived in city apartments and for a lot of that time it suited us. But as my son got older and we looked for more quiet around us (and at the same time not worrying about the noise we made) we decided to move to a house or villa as they are called here.A lot has changed in Copenhagen over those nine years but it is still a city I am in love with. It has matured into a different kind of love than the heady early days. I still get my breath taken away by the city, I still love the people here and our life. But most of the time it is the kind of love that makes you feel comfortable and safe.  That this is my city and my home – this makes me happy. I have changed areas completely with the latest move but that feeling doesn’t change.

One thing that helped moved to a whole new area is the experience that I have gained from creating the local written guides I produce for my clients. Even moving within a city can pose a lot of the same questions as moving to a whole new city – where is my local pharmacy/supermarket/post office/ bakery etc? As well as looking at ways to get around either by public transport or by bike. It helps if you already know a city, you have a basic structure of how things work and where you are most likely to find things. Yet this doesn’t remove some of the basic problems. I again found myself bobbing up and down on the bus on a new route unsure of which was my stop (just as I did nine years ago) but at least Maps on my phone makes it a little bit easier. I will admit that I walked around Amager Center for more than was normal looking for the exit to the metro station area. I kept ending up at H&M, and I almost started to believe there was two branches in there (for the record there are not).

I am enjoying the local area and it is exciting again to be an explorer in a new place, albeit with a lot more confidence and knowledge. If you are new to Copenhagen and you feel you need that little extra help finding your way in your new neighbourhood (even if you have been there a while), do drop me a line via my Dejlige Days Welcome website and we can work together. I believe that people underestimate how much this kind of guide can help them. I think we often have the thinking of ‘how hard can it be?’ when two months in you are still struggling to find places and it is starting to be an issue. Honestly there are only so many questions you can pose on Facebook forums. I catch up with a number of clients who didn’t take the local guide and I can see how much they would’ve benefited from it from the start and how much those that have taken it have valued it. I hope to hear from you!

My Relocation Story – Copenhagen

Today I thought I’d share another chapter from my book (My Guide to a Successful Relocation) about how I came to be here in Copenhagen.

Enjoy and if you fancy reading more you can get buy a copy directly from me if you live in Denmark, 100dkk including postage and packing ( saving of almost 50dkk from purchasing via Amazon), by sending me an email hello(at)dejligedayscommunications(dot)com. You can also get hold of it via Amazon if you are outside Denmark.

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My relocation story – Copenhagen

Back in 2007 my husband and I got married after twelve years together (clearly we didn’t rush into it!) and it felt like a new life was starting. I had been working for a not-for-profit organisation as Head of Communications for a few years. Over that time I had started to take control of my personal life (I lost two stone in weight, learnt to swim and got married) but my professional life was stressing me out. I had lost team members who were not being replaced due to budget cuts, office politics were reaching ridiculous levels and I was often in tears in the evening and waking at 5am unable to get back to sleep as I worried about the day ahead. This was no way to live.

For a number of years my husband’s employers had been tempting him with exciting jobs abroad but I had always been reluctant – I was building my career. But suddenly that just seemed to not matter. I was working hard but getting very little back and I could see no real change on the horizon unless we made the change. So we did. It was late summer when he asked at work about possible places we could relocate to and was given the options of San Diego (too far from family), Germany (no – how ironic) and Copenhagen. So we settled on Copenhagen without me ever having visited. I bought some guide books and the process at my husband’s work started. big beers in tivoli 2008

I joined him just before Christmas whilst he was in Copenhagen for a week sorting out his new role. It was the first time I visited the city and I fell in love immediately: big beers, delicious real Danish pastries and sparkling Christmas lights. Apart from the superficial things I also liked the kind of lifestyle I saw around me and, chatting to various people we met along the way, it seemed to make people happy.

Once it was a sure thing, I spoke to my boss and arranged to leave my job at the end of the year (as it turned out they were generous enough to let me work almost until I left the country, extending my notice period on a monthly basis).

I finished work at the end of February 2008, having negotiated a year-long freelance contract to start in the summer so I would have some money coming in when we moved. nyhavn-copy

At the start of March we headed out to Copenhagen for our home search. We were met at our hotel by our relocation consultant who had a bag packed full of information about the city and life here. We viewed seven places in one day, a luxury that is no longer possible with the tough market now, and we had to give him a top three by the end of the day. It is funny that our initial number one was soon relegated to number three. I hadn’t yet adjusted my expectations and had felt the modern apartment was the right one for us despite it being totally wrong. My husband gently talked me round to a beautiful late 19th century first floor apartment in Frederiksberg, which was of course perfect for us when we moved in.

Things moved quickly from that day – they accepted our offer and the moving date of the 31st of March was set. We then had to get rid of about a third of our belongings, which we sold at a boot sale and a garage sale, and put more things in storage. In hindsight I wish I had been more brutal about getting rid of things but at this point we were not sure if our Copenhagen adventure would work out. We then put our house up for rental and arranged for packers to come in and pack up the remains of our belongings.

I am something of a control freak so you can imagine how I felt when I was bedridden (on the futon in the chaos of packing) with very bad tonsillitis. In fact the packing was all done efficiently without my interference. I was sad to be sick as I missed seeing my oldest friend and her newborn baby before we left.

All of a sudden we were at the new terminal 5 at Heathrow, with a suitcase and carry-on ready to start our new adventure.

At the time I was sharing my new life on a personal blog and this is what I wrote about that first day:

Handover today went well, the flat is much bigger than I remembered so everything went in fine. The removal men turned up with the truck at about 11.30am and were unpacked  by 2pm even with unscheduled stops whilst our elderly new neighbour travelled down the stairs. If she was a better time manager she could have done all her errands in one go but at least it keeps her fit!

I visited our local Irma (a supermarket chain similar to Waitrose) several times in the day and made friends with the young manager, Peter, who was happy to help with my queries about the many types of cream they sold. He also welcomed me to the neighbourhood.

After we unpacked random boxes and the kitchen we went for a quest to find a DIY shop which took us miles only to buy the plugs in a supermarket having given up on the directions we had. On the walk back, about 2 yards from the supermarket, we spotted the shop. Sadly my current vocab doesn’t extend to DIY!

The area seems really nice with plenty of shops, bars and restaurants on Gammel Kongevej, the only street we have explored so far. It is very quiet in our apartment even though we back onto a school, they seem to do lessons in shifts as there always seems to be a teeming playground. Bizarrely the school bell rang at quarter to ten tonight. We can’t hear neighbours so I am hoping that they can’t hear us!

Other bizarre observation of the day – they leave babies outside shops and cafes unattended as ‘the fresh air is good for them’! cimg0197

From that first day onwards I felt a fizz of excitement in my tummy every morning. After a few mornings with our relocator, we were registered with resident numbers and he had taken us around our local big supermarkets, which at the time I thought was a strange excursion but it was a great thing to do to help me get acclimatised.

I decided to take a month before I started Danish lessons and took that time to explore the local area and dig into the city. We spent weekends exploring places such as Christiania (which I loved but my husband hated) and many of the touristy places. In those days there was no social media to guide us so we explored blind, and it was amazing. I felt like an explorer; every day I found new places, had new experiences and excitedly shared these with my husband every evening.

One afternoon in our local supermarket I heard a very clear English voice and I bravely walked up to a very statuesque woman and introduced myself. This was my first friend. She had also just moved to Copenhagen from the US (although she was from Ghana and had been at boarding school in the UK, hence the accent). We met for coffee later in the week and I noticed she carried a little leather bound notebook into which she wrote down recommendations and information she discovered. I liked this and her. We parted without making another date and I wasn’t sure we would meet again.

Fast forward a few weeks and guess who was in my first Danish class? We became good friends and even ended up having our sons within weeks of each other a few years later. I was glad I made the bold step of speaking to her in the supermarket.

I think I spent a lot of that first year in a constant state of excitement. I balanced my days with Danish lessons in the morning, some freelance work in the afternoons and a lot of exploring, often on a whim. I met people in class and soon realised which people I had more in common with, I got to know my neighbours and I found a feeling of peace that had been lacking for a long time in the UK. One May evening we sat eating our dinner with the windows open, birds singing outside and I turned to my husband and said how much I loved our new life, and he agreed.

I look back and wonder what made the experience so good. I think it was a combination of many things. The disillusionment with my life in the UK meant that I was open to a new experience. My parents had already moved from the UK to France so I didn’t feel I was leaving anyone behind (friends were more than happy to plan trips to visit). Our move was actually very stress-free, from the home search through to the actual move, and then the subsequent settling in period (a lot of which was helped by a brilliant relocator). I found that the Danish way of life suited me – being car-free was brilliant.

Moving in the summer so the days were long and we had great weather meant that we could explore a lot more. We did tons more things in the evenings than we ever did at home without the long car commute at the end of the day. We saw things were happening and we went along. We went to watch dragon boats racing at Island Brygge – it turned out to be a company team building event but we sat in the sunshine at 9pm and just enjoyed ourselves with no pressure. We went along to a free concert to hear Tina Dickow. We lived a lot more spontaneously than we ever did in the UK. We had more time together and life was more relaxed in general.

bump-in-tivoliAfter our first calendar year in Copenhagen we decided to start a family and we were lucky enough that I fell pregnant quickly (I always wonder how quickly this would have been if I had still been run ragged in the UK). A whole new journey started.

 

Tons of free resources

Over the last four years of writing this blog (I had to work that out and it shocked me) I have written a number of useful practical guides to life here so I thought that I would gather them all together as downloadable PDFs over on my Dejlige Days Welcome website. I will be writing some longer guides to aspects of life here which I will be selling but it is important to me the still offer a lot for free. I will be adding to the free guides in the same way – the information will appear here on my blog first and then be available as a free download. So please do pop over and download any that seem useful to you. I would also really appreciate it if you could add a comment here telling me of any other guides that may be useful to you.

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New Packages with Dejlige Days Welcome

new dejlige days welcome nav

After a year of operation I took stock of my relocation service, Dejlige Days Welcome, over the Christmas break. There have been some services I was offering which I thought would have demand, which did not. So I have shifted things around a little, made the navigation a little better to point first time visitors to the right place.

I have also put together a few bundle packages which save the client up to 10% saving in booking each part separately. I find that clients who take the pre-relocation consultation but not the local written guide for when they arrive are then struggling to find things and places they need. I would love for people to have the start to end service, hence the packages.

Here is a quick summary but do pop over to the website to get more detailed information.

Package Two

2550dkk
SAVE 10%

Package Three

3150dkk
SAVE 10%

{From my book} Managing a relocation consultant

I thought I’d share another chapter from my book (My guide to a successful relocation). In the last month or so I have spoken to a number of expats who are just finished with their initial relocation to a new country and many of them have shared not so positive stories about their relocation consultant experience. I was lucky with one relocation to have an excellent consultant but with my second a below average experience. I learned a lot about how to handle a consultant. I know that on one hand people who get a relocation consultant offered to them by their new employers are lucky as not all people have this but even if they are not paying for the service out of their own pockets, someone is and the consultant should be offering the best service they can. Anyway onto the chapter below….dsc01792Managing a relocation consultant

Depending where you are relocating to and the level of the new job you may be fortunate enough to be offered the services of a relocation consultant, or at least decide to use your own.  There are enormous benefits to using a relocation service, especially when it comes to finding somewhere to live that suits you and your budget. Having the inside track on life in the new city, from the culture to the bureaucracy, is also really useful.

The relocation company will be chosen by the new employers hopefully because they have been successful in finding people suitable accommodation. They will also often handle registrations and opening bank accounts in your new country. However, not all relocation consultants are created equal and there are certainly a number of ways you can make sure you get the most out of their services.

Being Clear from the start

You need to be clear from the outset what your relocation consultant can do for you within the package offered by your new employers. There may be a maximum number of properties they are permitted to show you, as was the case when we moved to Berlin, and if the market is tough you may get through your allocation pretty swiftly.

Find out from the start what is offered within the package and perhaps renegotiate the terms before the process starts. It may be the case that you will want to do some things yourself and keep the areas where their expertise lies in reserve.

Think about your budget carefully

One of the first things they will ask is what is your budget for rent. For many people moving to a new country this is a total guess. Make sure you ask your consultant for honest advice on what you should expect to pay for your desired level of accommodation before you think about this figure. You should also consider other associated costs such as heating and TV which may be added to the base rent price but will need to be paid.

It is important that you set a reasonable budget, but it is also useful to set an absolute maximum as you may find that your first figure is not enough for what you need or what is available. You don’t want to have to scramble about doing calculations. Tell your consultant the first figure but keep the other one in reserve.

Take the initiative

To a certain extent you can’t be totally reliant on your consultant. Use property rental websites to get an idea of the type of accommodation you are likely to be looking at, both in your budget and desired location. In our case when moving to Berlin our consultant gave us a login to the rental portal she used so we would browse ourselves and also make notes about places for her to see. Making notes about properties is essential as after some time looking you can forget which property was which and why you liked or didn’t like one. Also, if you see a pattern emerging of reasons why you are rejecting places you need to make sure your consultant is aware of this.

Think realistically

I know this is something I will keep coming back to but realistic expectations are essential. This is another area your consultant should be able to help you with.

Before you start working with the consultant you need to do some clear thinking of your own about how you see your new life. Do you want real city living in a central apartment or a more suburban lifestyle in a house? We downsized from a four bedroom detached house in the UK to a 100square metre, four room (excluding kitchen and bathroom) city apartment, but we loved it. The space was perfect for us at that time. You need to think about how many rooms you really need. When we were just a couple we wanted a second room which could be used as a guest room for the few weeks of the year people visited, and it also doubled up as office space. But you need to think about how important that extra room is, and is it worth the extra money in rent.

Set your priorities honestly

Setting your priorities is important, but you need to be prepared to be flexible. We were advised to think of our top three priorities for our new place. Was location very important? Was the number of rooms and size of the apartment an issue? Do you need an elevator (a dream in some period apartment buildings in Northern Europe)? If so, and one isn’t available, then what is the highest floor you are prepared to trek up to? Are you bringing a pet? Do you have a car? Parking can be an issue in some city areas. Do you need your own laundry room or washing machine, or are you happy to share a communal one (as is often the case in Copenhagen)? There are many things you may think are important, but what are the real deal-breakers? You need to be realistic but at the same time flexible, as what you normally expect from your home country may not be possible.

Location, location, location

I truly believe that location is the most important thing that can make or break a new relocation. I really think you can make an average apartment work if you are living in a great location; it is harder to make a bad location work even if the apartment is perfect. Think about areas of your new city you think you might like to move to, and again order them in priority. Usually this is dependent on the location of your new workplace, especially if you want to keep commuting time to a minimum, but you may be prepared to compromise on this for your perfect location or to find somewhere that fits your budget. Research beforehand is helpful, but so is asking your consultant for an honest view, and perhaps arranging a time with her or alone to visit some second choice areas. You can explore the areas around your potential apartments to get a feel of the local community. Also, take a look at Google Maps and Street View. It might not be immediately obvious what is close to you and potentially disruptive or disturbing if you were living there – like a school or a late night bar.

Communicate

I cannot stress enough the importance of communication – both ways – with your consultant. You need to be sure that they understand your ideas so they can give you relevant advice. If you feel really strongly against a place they have shown you, tell them and explain why. It will save time in the long run as you will avoid seeing more of the same. If you are very new to a city, get advice from your consultant about the areas they recommend in light of your budget and priorities. Also ask them if your priorities are realistic. I realise that time is often a luxury when relocating, but there is a lot you can do virtually to help aid your decision and maximise the time you do have with your consultant.

You are the boss

Remember they are working for you; be confident but open to advice. If you are really not happy with the service your designated consultant is offering you, ask if you can have another one. I know no one wants to offend anyone, but once they are off the scene you can then be stuck in a situation that is wrong for you in the long term.

Give feedback at the end

You will probably breathe a huge sigh of relief once the final box is unpacked in your new home, but it is very worthwhile to share your experience with the relocation company. I am a big believer in giving feedback – both good and bad. Once you have found your home and registered and your contract is over with the relocation consultant, make sure you give feedback about the service you received. If things worked well, tell them, and if others didn’t, say this too. If there were things where you could have used help or more assistance, tell them this too. All of this will help the next people.


If you enjoyed this chapter you can buy the book either in paperback or for the Kindle here.